TERMS & CONDITIONS

1. Acceptance of Terms

By accessing our services, placing an order, or purchasing products from FEN-VIA LTD, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our services or place an order.

2. Products

FEN-VIA LTD offers gifts, souvenirs, and related products. We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, and other information are accurate. Minor variations may occur due to photography, lighting, screen settings, packaging, or product characteristics.

3. Orders

All orders are subject to product availability and confirmation. We reserve the right to decline or cancel an order where a product is unavailable, incorrectly priced, or where there is an issue with the information provided.

4. Pricing and Payment

Prices and applicable charges will be communicated or displayed before purchase. Customers are responsible for providing accurate payment, contact, and delivery information. Orders may be processed after the required payment has been successfully received.

5. Delivery

Delivery times may vary depending on the customer’s location, product availability, order size, and delivery provider. Customers are responsible for providing accurate delivery information. Where a delay is unavoidable, we will make reasonable efforts to notify the customer.

6. Personalised Products

Where personalised or customised gifts are offered, customers are responsible for providing accurate names, messages, images, dates, or other information required for customisation. Customised products may be subject to special return conditions, except where they are defective or incorrectly produced.

7. Intellectual Property

All original photographs, logos, designs, product descriptions, branding, and other content belonging to FEN-VIA LTD may not be copied, reproduced, or commercially used without permission.

8. Limitation of Liability

FEN-VIA LTD will make reasonable efforts to provide quality products and services. Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Nigerian law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will become effective when published or communicated.

10. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable laws and regulations of Nigeria.

11. Contact

For questions regarding these Terms & Conditions:

FEN-VIA LTD
Email: surprise@fen-vialtd.com
Address: 42, Montgomery Rd, Sabo, Nigeria