PRIVACY POLICY

1. Introduction

FEN-VIA LTD respects your privacy and is committed to protecting personal information provided by customers when they purchase our products, contact us, or otherwise interact with our business.

This Privacy Policy is intended to explain how we collect, use, store, and protect personal information in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery information
  • Order and purchase details
  • Personalisation information supplied for customised gifts
  • Customer enquiries and communications
  • Information voluntarily provided when using our services

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange deliveries
  • Communicate with customers
  • Provide customer support
  • Process payments
  • Handle returns, exchanges, and refunds
  • Prepare personalised orders
  • Improve our products and services
  • Prevent fraud and misuse
  • Comply with applicable legal obligations

4. Sharing of Information

We do not sell or rent customers’ personal information.

Where necessary to fulfil an order, information may be shared with trusted payment providers, delivery companies, technology providers, or other service providers involved in providing our services.

We may also disclose information where required or permitted by applicable law.

5. Payment Information

Payments may be processed through third-party payment providers. Sensitive payment credentials are handled according to the applicable provider’s security and privacy practices.

6. Cookies and Online Technologies

Where our online services use cookies or similar technologies, these may be used to maintain functionality, understand website usage, improve performance, and enhance the customer experience.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

9. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to request access, correction, restriction, objection, or deletion where applicable. Nigerian data-protection authorities recognize rights including access, rectification, objection, restriction, portability, and erasure.

To make a privacy-related request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, legal requirements, or data-processing practices.

11. Contact Us

For privacy-related questions or requests:

FEN-VIA LTD
Email: surprise@fen-vialtd.com
Address: 42, Montgomery Rd, Sabo, Nigeria